Shipping & Returns
Shipping Charges
Hong Kong
- Free shipping for all orders over HKD $400
- Standard & Loaded shipping: HKD $100
Asia
- Free shipping for all orders over HKD $1500
- Standard & Loaded shipping: HKD $500 - $1600 calculated upon checkout
Europe
- Free shipping for all orders over HKD $4500
- Standard & Loaded shipping: HKD $750 - $1900 calculated upon checkout
North America
- Free shipping for all orders over HKD $4500
- Standard & Loaded shipping: HKD $650 - $1850 calculated upon checkout
Shipping Methods
All orders are shipped from our warehouse in Hong Kong and we ship worldwide. We typically ship with SF Express and Hong Kong Post for all orders coming from Hong Kong and Mainland China, and with Hong Kong Post (Speedpost service) or Fedex for all international orders.
Due to import restrictions, we are currently restrained by a special shipping arrangement under the COVID-19 pandemic. Owing to insufficient air flight and sea container capacity, we regret that extra time may be required for conveyance of your mail items (including Speedpost) to their destinations despite completion of the local processing work.
Please see the below notices for details of postal services to certain destinations subject to delay: https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1255.html
Please see the below list of overseas destinations with Speedpost services suspended: https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1279.html
We'll look for other faster alternative options while at the same time without any extra charge from the customers.
Tracking
All packages have track and trace. Tracking information will be sent to you in a separate e-mail from SF, Hong Kong Post or DHL when your order is being processed.
Delivery times
We dispatch all orders within 1-2 business days.
Delivery times estimates vary across regions depending on the courier:
Hong Kong
– SF Express: ~1-3 business days
Mainland China
– SF Express: ~2-4 business days
– SF Express: ~1-2 business days
Rest of the world
– Fedex: ~2-6 business days
– SF Express: ~3-6 business days
– Hong Kong Post: ~4-12 business days
Some countries, remote cities, or islands may have longer delivery times that require additional fees. Please get in touch if you need a more exact delivery time for your country/city.
Note: Customers takes the risks of delays beyond our control such as customs delays, deliveries to remote places, etc.
Modes of payment
We accept payment with VISA, VISA Electron, Mastercard, Maestro, American Express and PayPal. It is also possible to make the payment via a bank/wire transfer, please get in touch for further details.
Returns and exchanges
We offer a 30 days return from the date of your receipt (excluding shipping costs) if you change your mind.
Damaged delivery
We do our best to ship your order in a safe and secure way. If your order for any reason or in any way arrives damaged, please let us know straight away so we can help you solve the problem.
Any products that are found to be damaged will be replaced or refunded. We always offer to send out replacements for damaged items and in some cases additional compensation. If you do not want a new item shipped we kindly ask for you to initiate a return instead or make another arrangement with us.
Important: Please email us within 10 days of receipt of your order to receive the guarantee. Make sure to take photos of both the package and the damaged product and send it together with other relevant information about the claim to hello@asiaonebooks.com
Remember to also state your order number in the e-mail.
Service
For any questions, contact us:
- Email: hello@asiaonebooks.com
- Business hours: Monday - Friday from 10am to 6pm (HKT).
